Professional Sleep Solutions FAQ
Expert answers to your luxury bedding and home décor questions
Bedding & Sleep Solutions
What makes your bedding “hospitality-grade”?
Our bedding meets the same rigorous standards used by luxury hotels worldwide, including 1000+ thread count Egyptian cotton, commercial-grade stitching, and materials that withstand frequent washing while maintaining softness and durability.
What thread count do you recommend for optimal comfort?
We recommend 800-1200 thread count for the perfect balance of softness, breathability, and durability. Our sleep specialists can help you choose based on your climate and personal preferences.
Are your products hypoallergenic?
Yes, all bedding products are OEKO-TEX certified and hypoallergenic. We use organic materials and allergen-free manufacturing processes to ensure safe, comfortable sleep for sensitive individuals.
How do I care for luxury bedding to maintain quality?
Wash in cool water with gentle detergent, avoid bleach and fabric softeners, tumble dry on low heat. Our care guide includes detailed instructions for maintaining professional-grade quality for years.
Ordering & Delivery
What are your shipping options?
Free standard shipping on orders $199+, expedited 2-day shipping available, and white-glove delivery service for furniture and large home décor items with professional setup included.
Do you ship internationally?
Currently we ship throughout the US and Canada. International shipping to select countries available for bedding collections. Contact our team for specific international shipping options.
Can I track my order?
Yes, you’ll receive detailed tracking information via email and SMS. Our customer portal allows real-time order tracking and delivery scheduling for your convenience.
What if my item is damaged during shipping?
We inspect every item before shipping and use protective packaging. If damage occurs during transit, contact us within 48 hours for immediate replacement or refund.
Home Décor & Styling
Do you offer interior design consultation?
Yes, our certified interior stylists provide complimentary consultation for orders over $500. We help coordinate bedding, décor, and dining collections for cohesive luxury home styling.
Can I see products before purchasing?
We offer fabric samples for bedding and material swatches for home décor items. Our showroom appointments available in major cities for hands-on product experience.
Do you offer custom sizing for bedding?
Yes, custom sizing available for non-standard bed dimensions. Our team works with you to ensure perfect fit for unique bedroom configurations or specialty mattresses.
Warranty & Returns
What is your return policy?
60-day satisfaction guarantee on all products. Items must be in original condition with tags. Free return shipping for defective items, small handling fee for preference returns.
What does your 10-year warranty cover?
Our warranty covers manufacturing defects, structural integrity, and normal wear under proper care. This includes stitching, fabric quality, and color retention for hospitality-grade durability.
How do I file a warranty claim?
Contact our warranty specialists with order details and product photos. We’ll guide you through the assessment process and arrange repair, replacement, or credit as appropriate.